Full-Time Scheduling Call Representative

Job Summary

Location: Wallingford

Hours:
Monday – Friday: 8:30am – 5pm (Wallingford)

Responsibilities and Duties

• Responsible for making calls to schedule patients for all modalities at all of MRA’s service locations.
• Excellent interpersonal, analytical, communication, and problem-solving skills.
• Ability to multitask and work in a fast-paced, dynamic work environment.
• Must have a friendly and caring attitude with empathy for each patient.
• Responsible to meet an established goal for number of calls made/taken.

Qualifications

• High school diploma or equivalent.
• Experience working in a call center environment preferred.
• Experience providing healthcare-related customer service and scheduling is preferred.
• Experience being accountable for call center metrics is preferred (answer time, average handle time, return to queue, etc.).

Apply

Contact Human Resources via email at Pamela.Lyons@hhchealth.org.