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Job Summary

Location: Wallingford

Monday – Friday: 8:30am – 5pm (Wallingford)

Responsibilities and Duties

  • Responsible for making calls to schedule patients for all modalities at all of MRA’s service locations.
  • Excellent interpersonal, analytical, communication, and problem-solving skills.
  • Ability to multitask and work in a fast-paced, dynamic work environment.
  • Must have a friendly and caring attitude with empathy for each patient.
  • Responsible to meet an established goal for number of calls made/taken.


  • High school diploma or equivalent.
  • Experience working in a call center environment preferred.
  • Experience providing healthcare-related customer service and scheduling is preferred.
  • Experience being accountable for call center metrics is preferred (answer time, average handle time, return to queue, etc.).


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